Shop Policies & Reminders

I am a full-time chronic illness warrior, paralegal, softball coach, older sister, loving partner, and now a small business owner. I will always try to contact you or reply within a 48 hour time span. Don’t be afraid of sending me multiple messages asking questions, the more information, the more I can help you! I love getting to meet new people and create a community where everyone feels seen, welcomed, and loved.

My goal is to find rings that you love aesthetically and practically. Looking for mobility aids that offer even the slightest bit of pain relief can be stressful, confusing, and at times embarrassing. Having a consultation/ meeting with you allows me to learn more about your sense of style and identity. It also gives me a chance to walk you through the sizing process so that measurements are done accurately for the best results. Once we get basic sizes measured we dive deeper into inflammation patterns, the shape of your fingers, what activities make your joint pain flare, and all the little different quirks of YOUR joint hypermobility. I take all of this into account when working with the silversmith to pick out which rings will be best for YOU and your most affected hand joints. 

If you need to do a payment plan of some sort, don’t hesitate to ask me! We can draft up a personalized payment schedule no problem. I take payment through Venmo, Zelle, and PayPal. Payment is expected before shipping out and tracking information is sent to the customer.

Refunds (excluding shipping costs ) are considered if there is an issue caused by me (Jazzy). I am always open to discussing potential solutions. Item(s) must not be damaged to receive a full refund.

If a ring doesn’t help as much as we hoped it would within 2 weeks of delivery, please let me (Jazzy) know. I will happily work with you to find another ring to exchange it for. Item(s) must not be damaged to exchange with another ring available in the shop. The customer pays for all shipping costs.

I am not liable for any damage to the rings due to “customer mishandling”. If you need guidance on what to do if one does break, please message me.

​

Customer Mishandling Scenarios:

• Breaking the ring by adjusting improperly/with too much force. Always ask me to video chat or text you through the adjustment process to ensure success. Remember slow and steady movements, silver is malleable to a certain point. 

• Gets snagged on clothing or material

• Gets stepped on or smushed

• Using improper cleansing solutions and tools to polish (chemical stains/discoloration)

Address Issues:

If a customer provides an incorrect or incomplete shipping address (with full name included), leading to an unsuccessful; delivery or reshipment, Jazzy reserves the right to charge the customer for additional shipping costs. I am absolutely wiling to guide and update you.  The customer is responsible for ensuring their shipping address is accurate on the final paid invoice sent by Jazzy.

​

Mail Carrier / Shipment Issues (I use USPS priority, certified & insured mail): 

​

Statement from Jazzy: 

"Once a package is dropped off a the post office, it is literally and metaphorically out of my hands. Essentially, Jazzy does not have control over what happens within the USPS mailing system, and therefore will not be held liable/responsible for [including delivery delay (US & Internationally)] lost, stolen, or, damaged items during transit. Jazzy will provide all documentation / information needed to file a claim or a missing mail search request.

​

However, this does not mean that I do not care, send me a message and pictures of whatever happens. Once I receive a notification of an issue from you, I will keep updating you on the progress as much as I can."  

​

Please familiarize yourself with the USPS website for more details on US & International missing/ delayed mail. Signing up for informed delivery is also a great idea!

Statement from Jazzy: 

"Jazzy reserves the right to refuse service to anyone for any reason. Orders may be declined if a customer violates the shop policies, infringes upon others’ rights, or their actions are deemed inappropriate and unlawful."